Account Manager - Crypto

12 month contract – PAYE

£30.05 - £39.41 per hour + holiday pay

Remote Working Position

We are recruiting an exciting role for our global client where you will become a subject matter expert within crypto which will require you to have basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto.

You will be offering a world—class service and supporting their most valued customers. You will join a high functioning team of support professionals who have a passion for making the customer experience seamless amazing!

The Role:

• Serve as the primary touchpoint and relationship owner for selected high value Consumer customers.
• Provide a best in class experience for customers through effective stakeholder management, task management, decisive prioritisation, and efficient execution.
• Handle requests through to resolution, including collaborating across teams of subject matter specialists.
• Model an investigative mentality to help address critical customer issues at the root cause.
•  Represent and advocate for the customer across organisations to drive impactful changes.
• Champion clear communication with internal and external partners to align on solutions and drive results.
• Onboarding the customer and after understanding their goals, helping them understand how to set up, secure, fund and begin using their account.
• Proactively monitoring your customers' accounts for any potential issues and when one is identified, either resolving it on their behalf or helping them do so.
• Introducing customers to newly released features or products that they may be interested in.
• Educating customers about benefits that they aren't currently taking advantage of, but could be.
• Acting as an escalation point for any issues not resolved effectively by the initial support team, for deep dives of customer accounts requested by business partners, or based on customer request to speak to their RM
• Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in the business.

Required Skills:

• Ability to create a seamless experience for highest value individual and enterprise clients.
• Minimum of 2 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment.
• Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto.
• Experience working with Google Suite (Slides, Doc and Sheets) + overall presentation preparation.
• Fantastic communication skills in order to operate across multiple departments and stakeholders.
• Flexible and adaptable to meet the evolving needs of a high-growth and fast-paced organisation.
• Proficiency in English - French, Dutch, and German speaker also a plus